Alliance Global Services Announces Outstanding Results from Bi-Annual Client Satisfaction Survey

Conshohocken, PA, USA – August 3, 2010 Alliance Global Services, a premier global software solutions firm, today announced that it has successfully completed its first half of 2010 Client Satisfaction Survey with outstanding results. Alliance’s approach to client relationships involves setting accountabilities as in all of the company’s areas of business. The Client Satisfaction Survey program measures performance through data collection, metrics, actions and follow-up progress.

“Throughout the relationship, we ask our clients, ‘how are we doing and what can we do better?’ The Client Satisfaction Survey puts a formal and measurable program around those questions,” said Lauren Feehrer, VP of Delivery and manager of the program. “After receiving our clients’ results, we set up a comprehensive plan to follow up on specific areas and to continue overall improvement, a commitment outlined in our business strategy.”

Alliance measures performance areas including Delivery, Account Team, Project Management and Products and Services through an online survey to each of our clients. A key metric adopted by Alliance is the Net Promoter Score (NPS), a standard in gauging a client’s perception of the success of the relationship. Alliance scored a 60% NPS, over four times the industry average of 14%.* In addition to checkpoints throughout the life of the engagement, the Client Satisfaction Survey is conducted twice a year.

“I am extremely proud of the outstanding results and our team members who continuously receive excellent scores,” said John Castleman, President and CEO of Alliance Global Services. “The success of the program lies in the transparency and trust we have with our clients to openly share feedback so that we can perform at the highest level of customer service.”

Additional highlights include the following percentage of our clients scoring us excellent or good in the areas listed below:

• Business Alignment – 93% of our clients believe we are excellent or good at understanding their goals and objectives.
• Communication – 94% of our clients believe we are excellent or good at communicating effectively.
• Delivery – 91% of our clients believe we are excellent or good at achieving the statement of work.
• Effort – 96% of our clients scored us excellent or good on our willingness to go the extra mile.

To find out more about the Customer Satisfaction Survey, a part of the RIGHT Experience program, please visit us at http://www.allianceglobalservices.com/about-alliance/our-philosophy.

About Alliance Global Services
Alliance Global Services is a software solutions firm providing the full life cycle of capabilities from strategic guidance through product development, quality assurance - testing, and application maintenance outsourcing. With our proprietary RIGHTLINE methodology, we focus on cost effectively building and maintaining software products and applications for software, content and data intensive companies whose businesses depend on software innovation. Founded in 1994, Alliance is headquartered in suburban Philadelphia, Conshohocken, PA. The firm's worldwide offices include: Boston, Chicago, Bridgewater and Hyderabad, India. For more information, visit www.allianceglobalservices.com.

http://www.allianceglobalservices.com/news/alliance-global-services-announces-outstanding-results-bi-annual-client-satisfaction-survey

Institutionalizing IT Knowledge – More Critical Than Ever July 15, 2010 at 2 P.M. EDT

OVERVIEW

In 2009, many IT organizations were faced with the challenge to do more with less, leading to decreased staffing and consequentially to key internal resources focused solely on activities designed to keep the lights on. In 2010 IT hiring has returned to 2007’s pre-recession levels and is expected to go higher with the IT sector leading the way. As we emerge from this period of survival, it is more critical than ever for IT organizations to retain knowledge from their key resources, knowledge that is critical to the success of your business.

Few organizations recognize the true costs associated with attrition and allow valuable corporate assets (knowledge) to disappear with the individual. With attrition expected to be 22% or higher in 2010, effectively transferring knowledge from the individual to the organization is more critical than ever. You may not be able to retain all of your employees but you need to develop a proactive plan to retain their knowledge before it walks out the door.

During this webinar, we will discuss mitigating the risk of attrition through institutionalizing knowledge and the key role an Application Maintenance Outsourcing (AMO) program can play in this initiative. Further, we’ll discuss tools, techniques and processes designed to facilitate this knowledge capture and how to effectively use an AMO in your organization to successfully accomplish this while rewarding key employees for their loyalty.

This webinar will answer several key questions:

• What is the real cost of attrition?
• How can I mitigate risk by institutionalizing knowledge? How can an AMO help?
• How do I proactively capture, store, and maintain this critical corporate asset - knowledge?
• How should I effectively use AMO in my IT sourcing playbook?

WHERE
At a webinar accessible from a desktop, laptop, iPad or smartphone

WHEN
July 15, 2010 (Thursday), at 2:00 PM EDT for 45 minutes including Q & A


FEATURED SPEAKERS

• Scott Niness – Vice President, AMO Practice
• Sharon Lee (Host) – Director of Marketing

WHO SHOULD ATTEND
C-level and IT Executives

Radian Group Inc. chooses Alliance for providing a multi-year application maintenance and support services agreement

March10, 2010,Conshohocken, PA, USA: Radian Group Inc. recently signed a multi-year agreement with Alliance Global Services to outsource their application maintenance and support efforts for all the applications supporting their Financial Guaranty business. The decision was made in an effort to institutionalize knowledge and utilize Alliance’s proven Application Maintenance Outsourcing (AMO) model and Perfective Maintenance methodology.

“We have been working with Alliance for several years and the driving force behind this decision was to tap into their AMO best practices and proven capability to institutionalize knowledge for business solutions that support the model. We needed a way to mitigate risk and ensure the systems would remain stable and Alliance fit the bill nicely. We chose them because they have a deep understanding of the AMO market, had a methodology designed to meet and exceed our existing service levels and proved they were willing to do what it took to make us successful” said Lawrence DelGatto, Executive Vice President and Chief Information Officer, Radian Group Inc.

About Alliance Global Services

Alliance Global Services is a software solutions firm that delivers across the complete software lifecycle from strategic guidance, application development, quality assurance & testing, through ongoing optimization and maintenance. Founded in 1994, Alliance has provided more than $1 billion in services since its inception while supporting hundreds of unique applications on a daily basis. Utilizing its unique RightLine methodology the firm has proven a unique ability to deliver technology initiatives that drive measurable business impact across clients and industries. Headquartered in suburban Philadelphia, Conshohocken, PA, the firm's worldwide offices include: Boston, Chicago, Bridgewater and Hyderabad, India.

About Radian

Radian Group Inc. (NYSE: RDN), headquartered in Philadelphia, provides private mortgage insurance and related risk management products and services to mortgage lenders nationwide through its principal operating subsidiary, Radian Guaranty Inc. These services help promote and preserve homeownership opportunities for homebuyers, while protecting lenders from default-related losses on residential first mortgages and facilitating the sale of low-downpayment mortgages in the secondary market. Additional information may be found at http://www.radian.biz.