In 2009, many IT organizations were faced with the challenge to do more with less, leading to decreased staffing and consequentially to key internal resources focused solely on activities designed to keep the lights on. In 2010 IT hiring has returned to 2007’s pre-recession levels and is expected to go higher with the IT sector leading the way. As we emerge from this period of survival, it is more critical than ever for IT organizations to retain knowledge from their key resources, knowledge that is critical to the success of your business.
Few organizations recognize the true costs associated with attrition and allow valuable corporate assets (knowledge) to disappear with the individual. With attrition expected to be 22% or higher in 2010, effectively transferring knowledge from the individual to the organization is more critical than ever. You may not be able to retain all of your employees but you need to develop a proactive plan to retain their knowledge before it walks out the door.
During this webinar, we will discuss mitigating the risk of attrition through institutionalizing knowledge and the key role an Application Maintenance Outsourcing (AMO) program can play in this initiative. Further, we’ll discuss tools, techniques and processes designed to facilitate this knowledge capture and how to effectively use an AMO in your organization to successfully accomplish this while rewarding key employees for their loyalty.
This webinar will answer several key questions:
- What is the real cost of attrition?
- How can I mitigate risk by institutionalizing knowledge? How can an AMO help?
- How do I proactively capture, store, and maintain this critical corporate asset - knowledge?
- How should I effectively use AMO in my IT sourcing playbook?
WHERE
At a webinar accessible from a desktop, laptop, iPad or smartphone
WHEN
July 15, 2010 (Thursday), at 2:00 PM EDT for 45 minutes including Q & A
FEATURED SPEAKERS
- Scott Niness – Vice President, AMO Practice
- Sharon Lee (Host) – Director of Marketing
WHO SHOULD ATTEND
C-level and IT Executives
